• Be disabled or ADA Certified (non-certified disabled ADA customers will be given a form to fill out for future rides).
• Be a senior 65 years or older.
• Coming or going somewhere off the main bus route by more than ¼ of a mile.

• We recommend to call the office at least 24 hours before your intended pickup time. Reservations can be made up to 3 weeks ahead.
• Same day call requests are scheduled as space/time available basis. You can try to call the same day of travel but you might not get the time you want or get on the schedule at all; therefore we recommend making reservations at least 24 hours ahead of your intended pick up time.
• Call-backs will be scheduled as soon as possible when called in but can have a waiting period of up to an hour. Keep this in mind if you need to be home at a certain time or for medical purposes. Call-backs are calls made for returns when a reserved trip has been made and because of the appointment you don't know when you will be done. Example: Doctor or Hospital appointment.
• If you plan intermittent stops during your travel, you must have advance reservations for drop off and pick-up times. Drivers will not wait for passengers at intermittent stops. These multiple stops must be scheduled at least 30 minutes apart

• If you are capable of riding the fixed route and live less than 1/4 mile from an existing bus route you may not be eligible to ride Dial-A-Ride.
• If you are capable of riding the fixed route you may be transferred to the fixed route to carry you further to your destination.

• The driver can come 15 minutes before your scheduled pick up time due to traffic, construction, cancellations, etc. The driver will wait only 5 minutes from the time of arrival to board the Dial-A-Ride. If you do not ride it will count as a "no-show"
• The Dial-A-Ride can also be up to 15 minutes late from your scheduled pick up time, again from traffic, construction, wheelchair pickups, etc. Keep this in mind when scheduling a ride.

• This is a curb-to-curb shared-ride service provided through advance reservations. If you need additional assistance of any nature, boarding on or off the bus, or traveling to and from your home or destination, you should arrange to have a personal care attendant accompany you

• A Personal Care Attendant (PCA) may accompany a passenger to provide assistance to the individual when needed. The PCA rides free and must board and de-board at the same location as the passenger. The passenger is only allowed one PCA.
• Inform the office a PCA will be traveling with you when making a reservation.
• If you must travel with a PCA it must be stated on the ADA Certification Form. Notify your doctor when filling out the form.

• Companions are allowed to accompany the passenger on a space available basis. Companions pay the regular fare and must board and de-board at the same location as the passenger. A PCA is not considered a companion. The passenger can have a companion along with a PCA.
• Please inform the office when making a reservation if a companion will be traveling with you.

• If you have an oversized mobility aid, transportation may or may not be available.
• The vehicles wheelchair lifts will safely accommodate wheelchairs or scooters up to 30" wide by 48" long. The lift has a maximum weight of 600 lbs including the passenger.
• To ensure the safety of our passengers, wheelchairs should be fitted with working brakes, and motorized wheelchairs and scooters must be turned off while on board the lift. Wheelchairs must be secured in the bus with tie downs.
• Drivers are not allowed to operate your motorized wheelchair or scooter.
• Walkers must be folded up and placed in front of the passenger while in the seat. No equipment may block the main aisle for safety reasons.

• Carry-on items should be limited to only those you or your companion can safely carry without assistance. No packages may block the main aisle.
• Drivers are not required to assist with packages or other carry-ons.

• Drivers are not responsible for making changes to your itinerary. You must call the office to arrange new, change, or cancel travel plans.

• If you must cancel your trip, you must call the office at least one hour prior to your scheduled pick-up time.

A No-show is recorded when:

• You are not present at the address where you requested to be picked up or the driver cannot locate you.
• You are not ready to board the Dial-A-Ride within the five (5) minutes upon arrival of the on-time Dial-A-Ride (On-Time is either 15 minutes before or 15 minutes after your scheduled requested ride)
• You have not called to cancel your scheduled ride a minimum of one (1) hour prior to your scheduled ride. [Three (3) late cancellations equals one (1) no-show]

Excessive no-shows are defined as four (4) no-shows within a continuous thirty (30) day period for regular rides; or six (6) no-shows for subscription rides of 6 rides or more per week .** Excessive no-shows can be defined as intentional, regular, or repeated actions of missed scheduled trips. No-shows attributed to causes beyond the individual's control will not be counted as a no-show. Some examples are:

• " Pacific Transit's error; "
• Doctor cancels the appointment less than the required one (1) hour cancellation period, which does not give rider the opportunity to cancel in the reasonable time;
• " Dial-A-Ride arrives late more than 15 minutes, and you are not there or you refuse the ride;
• " Dial-A-Ride arrives early, more than 15 minutes before your scheduled ride and you are not ready and/or you refuse your ride (The 5 minute waiting period will start once the 15 minutes is reached from the scheduled ride); "
• Family Emergency; "
• Illness that prevented the rider from calling to cancel; "
• Personal attendant or another party who didn't arrive on time to assist the rider; "
• Rider's appointment ran past the pickup time; "
• Rider's mobility aid failed.

• Upon Receiving the Third No-Show: Upon recording the third (3) no-show within the continuous thirty (30) day period or the fifth (5) no-show for subscription rides of 6 or more per week, Pacific Transit System will contact the person by phone and by letter. The letter will include the dates, locations, and the specific reasons for the no-shows and the person will be advised that the fourth/sixth no-show will result in suspension of their Dial-A-Ride service. A copy of the letter will be sent to any sponsoring agency or appropriate third party if the individual has a disability or impairment that prevents them from reading or understanding the contents and implications of the letter.
• First Offense Upon Receiving Fourth/Sixth No-Show and Suspension: Upon recording the fourth no-show in the continuous 30 day period or the sixth for subscription rides of 6 or more, the rider's Dial-A-Ride service will be suspended for fourteen (14) days. Again, the person will be contacted by phone and letter; and the appropriate agency or third party will be notified if necessary. Notification will include the specific reasons for the actions; the dates that the suspension will begin and end; and how an appeal to this decision can be requested.
• Second Offense and Suspension: If the person receives a second suspension, the second suspension time period will be for twenty-one (21) days.
• Third Offense and Suspension: If the person receives a third suspension, the third suspension time period will be for thirty (30) days.
• Four or More Offenses: Repeated suspensions may be longer than the third offense depending on circumstances and amount of offenses. Suspensions will be determined on a case-by-case basis.
• Subscription Rides and Suspension: Upon a suspension, all of the reserved subscription rides will be canceled. The person must call the office and request to set up the rides again. There is no guarantee that once the suspension is completed the same days and times will be available.
• 2 Years without Suspensions: If a 2 year period lapsed without any suspensions, the suspension will start at the first offense.

If a rider was suspended from service due to excessive no-shows, the rider may file an appeal within sixty (60) calendar days from the date of the notification letter of suspension. Call 360-875-9418 or 360-642-9418 to have an Appeals Form mailed to you or stop by in person and pick up a form at 216 N. 2nd Street, Raymond, Washington.
You can also call 360-875-9418 or 360-642-9418 to talk to the Administrative Assistant/Supervisor to try resolve the suspension in a quicker time period. If the suspension cannot be resolved via phone an Appeals Form will be mailed.
If you have any questions regarding this policy please contact our office at 875-9418 or 642-9418.

• If you need to transport your pet, a commercial carrier is required, unless it's a service animal

• If you need to ride to the same place at the same time at least once a week for a period of three (3) months, you can request a subscription ride. Subscriptions rides are first come-first serve with ADA preference with all rides.
• Once the subscription ride is set up, you do not have to call to request the ride each week, it will be automatically scheduled.
• You must call to cancel the trip if you do not want the ride. When calling state which ride or rides you want canceled. All other subscription rides will not be canceled unless so requested.
• All subscription rides will be automatically canceled on the following holidays:
  • New Years Day
  • Memorial Day
  • July 4th-Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

• Assisting passengers on or off the wheelchair lift.
• Securing your wheelchair or scooter.
• Fastening the vehicles seatbelt when in a wheelchair or scooter.
• Collecting fares.
• Contacting 911 in case of emergency on the vehicle.