Welcome to the Pacific Transit System
ADA / Dial - A - Ride Service Policy
Effective: May 10, 2012
on the Dial-A-Ride you must be at least one of the following:
ADA Certified passengers have first
priority for Dial-A-Ride reservations. They can bump a non-ADA passenger's
reserved pick-up time, up to the day before of travel. The bumped passenger
will be notified of the change.
- Be disabled or ADA Certified (non-certified disabled ADA
customers will be given a form to fill out for future rides).
- Be a senior 65 years or older.
- Coming or going somewhere off the main bus route by more than
¼ of a mile.
Riding the Dial-A-Ride:
Dial-A-Ride and Fixed
- We recommend to call the office at least 24 hours before your
intended pickup time. Reservations can be made up to 3 weeks ahead.
- Same day call requests are scheduled as space/time available
basis. You can try to call the same day of travel but you might not get the
time you want or get on the schedule at all; therefore we recommend making
reservations at least 24 hours ahead of your intended pick up time.
- Call-backs will be scheduled as soon as possible when called
in but can have a waiting period of up to an hour. Keep this in mind if you
need to be home at a certain time or for medical purposes. Call-backs are calls
made for returns when a reserved trip has been made and because of the
appointment you don't know when you will be done. Example: Doctor or Hospital
- If you plan intermittent stops during your travel, you must
have advance reservations for drop off and
pick-up times. Drivers will not wait for passengers at
intermittent stops. These multiple stops must be scheduled at least 30 minutes
- If you are capable of riding the fixed route and live less than
1/4 mile from an existing bus route you may not be eligible to ride
- If you are capable of riding the fixed route you may be
transferred to the fixed route to carry you further to your destination.
Shared Ride Service:
- The driver can come 15 minutes before your scheduled pick up
time due to traffic, construction, cancellations, etc. The driver will wait
only 5 minutes from the time of arrival to board the Dial-A-Ride. If you do not
ride it will count as a "no-show"
- The Dial-A-Ride can also be up to 15 minutes late from your
scheduled pick up time, again from traffic, construction, wheelchair pickups,
etc. Keep this in mind when scheduling a ride.
. Personal Care
- This is a curb-to-curb shared-ride service provided through
advance reservations. If you need additional assistance of any nature, boarding
on or off the bus, or traveling to and from your home or destination, you
should arrange to have a personal care attendant accompany you
- A Personal Care Attendant (PCA) may accompany a passenger to
provide assistance to the individual when needed. The PCA rides free and must
board and de-board at the same location as the passenger. The passenger is only
allowed one PCA.
- Inform the office a PCA will be traveling with you when making
- If you must travel with a PCA it must be stated on the ADA
Certification Form. Notify your doctor when filling out the form.
- Companions are allowed to accompany the passenger on a space
available basis. Companions pay the regular fare and must board and de-board at
the same location as the passenger. A PCA is not considered a companion. The
passenger can have a companion along with a PCA.
- Please inform the office when making a reservation if a
companion will be traveling with you.
- If you have an oversized mobility aid, transportation may or
may not be available.
- The vehicles wheelchair lifts will safely accommodate
wheelchairs or scooters up to 30" wide by 48" long. The lift has a maximum
weight of 600 lbs including the passenger.
- To ensure the safety of our passengers, wheelchairs should be
fitted with working brakes, and motorized wheelchairs and scooters must be
turned off while on board the lift. Wheelchairs must be secured in the bus with
- Drivers are not allowed to operate your motorized wheelchair or
- Walkers must be folded up and placed in front of the passenger
while in the seat. No equipment may block the main aisle for safety reasons.
Changes to Schedule
- Carry-on items should be limited to only those you or your
companion can safely carry without assistance. No packages may block the main
- Drivers are not required to assist with packages or other
- Drivers are not responsible for making changes to your
itinerary. You must call the office to arrange new, change, or cancel travel
Failure to comply will result in a
- If you must cancel your trip, you must call the office at
least one hour prior to your scheduled pick-up time.
A No-show is recorded when:
If you receive a no-show, the return
trip you have scheduled for that day will automatically be
- You are not present at the address where you requested to be
picked up or the driver cannot locate you.
- You are not ready to board the Dial-A-Ride within the five (5)
minutes upon arrival of the on-time Dial-A-Ride (On-Time is either 15 minutes
before or 15 minutes after your scheduled requested ride)
- You have not called to cancel your scheduled ride a minimum of
one (1) hour prior to your scheduled ride. [Three (3) late cancellations equals
one (1) no-show]
Excessive no-shows are defined as four (4) no-shows
within a continuous thirty (30) day period for regular rides; or six (6)
no-shows for subscription rides of 6 rides or more per week .** Excessive
no-shows can be defined as intentional, regular, or repeated actions of missed
scheduled trips. No-shows attributed to causes beyond the individual's control
will not be counted as a no-show. Some examples are:
** Pacific Transit System reserves the
right to temporarily suspend a persons Dial-A-Ride services if excessive. All
No-Shows are recorded. No-Show Policy:
- " Pacific Transit's error; "
- Doctor cancels the appointment less than the required one (1)
hour cancellation period, which does not give rider the opportunity to cancel
in the reasonable time;
- " Dial-A-Ride arrives late more than 15 minutes, and you are
not there or you refuse the ride;
- " Dial-A-Ride arrives early, more than 15 minutes before your
scheduled ride and you are not ready and/or you refuse your ride (The 5 minute
waiting period will start once the 15 minutes is reached from the scheduled
- Family Emergency; "
- Illness that prevented the rider from calling to cancel; "
- Personal attendant or another party who didn't arrive on time
to assist the rider; "
- Rider's appointment ran past the pickup time; "
- Rider's mobility aid failed.
- Upon Receiving the Third No-Show: Upon
recording the third (3) no-show within the continuous thirty (30) day period or
the fifth (5) no-show for subscription rides of 6 or more per week, Pacific
Transit System will contact the person by phone and by letter. The letter will
include the dates, locations, and the specific reasons for the no-shows and the
person will be advised that the fourth/sixth no-show will result in suspension
of their Dial-A-Ride service. A copy of the letter will be sent to any
sponsoring agency or appropriate third party if the individual has a disability
or impairment that prevents them from reading or understanding the contents and
implications of the letter.
- First Offense Upon Receiving Fourth/Sixth
No-Show and Suspension: Upon recording the fourth no-show in the continuous
30 day period or the sixth for subscription rides of 6 or more, the rider's
Dial-A-Ride service will be suspended for fourteen (14) days. Again, the person
will be contacted by phone and letter; and the appropriate agency or third
party will be notified if necessary. Notification will include the specific
reasons for the actions; the dates that the suspension will begin and end; and
how an appeal to this decision can be requested.
- Second Offense and Suspension: If the person
receives a second suspension, the second suspension time period will be for
twenty-one (21) days.
- Third Offense and Suspension: If the person
receives a third suspension, the third suspension time period will be for
thirty (30) days.
- Four or More Offenses: Repeated suspensions
may be longer than the third offense depending on circumstances and amount of
offenses. Suspensions will be determined on a case-by-case basis.
- Subscription Rides and Suspension: Upon a
suspension, all of the reserved subscription rides will be canceled. The person
must call the office and request to set up the rides again. There
is no guarantee that once the suspension is completed the same days and times
will be available.
- 2 Years without Suspensions: If a 2 year
period lapsed without any suspensions, the suspension will start at the first
If a rider was suspended from service due to excessive
no-shows, the rider may file an appeal within sixty (60) calendar days from the
date of the notification letter of suspension. Call 360-875-9418 or
360-642-9418 to have an Appeals Form mailed to you or stop by in person and
pick up a form at 216 N. 2nd Street, Raymond, Washington. Revised
You can also call
360-875-9418 or 360-642-9418 to talk to the Administrative Assistant/Supervisor
to try resolve the suspension in a quicker time period. If the suspension
cannot be resolved via phone an Appeals Form will be mailed.
If you have any
questions regarding this policy please contact our office at 875-9418 or
No - Show Policy April
- If you need to transport your pet, a commercial carrier is
required, unless it's a service animal
- If you need to ride to the same place at the same time at least
once a week for a period of three (3) months, you can request a subscription
ride. Subscriptions rides are first come-first serve with ADA preference with
- Once the subscription ride is set up, you do not have to call
to request the ride each week, it will be automatically scheduled.
- You must call to cancel the trip if you do not want the
ride. When calling state which ride or rides you want canceled. All other
subscription rides will not be canceled unless so requested.
- All subscription rides will be automatically canceled on the
- New Years Day
- Memorial Day
- July 4th-Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
If you have any questions regarding Dial-A-Ride Service
call: 875-9418 or 642-9418.Revised
- Assisting passengers on or off the wheelchair lift.
- Securing your wheelchair or scooter.
- Fastening the vehicles seatbelt when in a wheelchair or
- Collecting fares.
- Contacting 911 in case of emergency on the vehicle.