Welcome to the Pacific Transit System
Dial - A - Ride Service Policy
Effective: December 13, 2012
Dial-A-Ride is a Curb-to-curb
service. Individual case by case enhanced service will be provided to
disabled/ADA and seniors when needed.
To ride on the Dial-A-Ride you
must be at least one of the following:
- Be disabled or ADA Certified (non-certified disabled ADA
customers will be given a form to fill out for future rides).
- Be a senior 65 years or older.
- Coming or going somewhere off the main bus route by more than
¼ of a mile.
ADA Certified passengers have first
priority for Dial-A-Ride reservations. They can bump a non-ADA passenger's
reserved pick-up time, up to the day before of travel. The bumped passenger
will be notified of the change no less than the day before of their reserved
Rules Regarding Riding the Dial-A-Ride:
DIAL-A-RIDE and FIXED ROUTE:
- Making a reservation: We recommend calling the
office the day before your intended pickup time. Reservations can be made up to
3 weeks ahead.
- Same day reservations: Same day call requests are
scheduled as space and time allows. You can try to call the same day of travel
but you might not get the time you want or get on the schedule at all;
therefore we recommend making reservations a minimum of the day before your
intended pick up time.
- Call-Backs: Call-backs will be scheduled as soon
as possible when called in but can have a waiting period of up to an hour. Keep
this in mind if you need to be home at a certain time or for medical purposes.
Call-backs are calls made for returning trips back home when a reserved trip
has been made and because of the appointment you don't know when you will be
done. Example: Doctor or Hospital appointment.
- Intermittent Stops: If you plan intermittent
stops during your travel, you must have advance reservations for drop off and
pick-up times. Drivers will not wait for passengers at intermittent stops.
These multiple stops must be scheduled at least 30 minutes apart. There is no
limit on the amount of stops that can be reserved in one day; but is limited to
what is available on the schedule for that day.
- If you are capable of riding the fixed route and live less
than 1/4 mile from an existing bus route you may not be eligible to ride
- If you are not ADA Certified or a senior and are capable of
riding the fixed route you may be transferred to the fixed route bus to carry
you further to your destination.
SHARED RIDE SERVICE:
- The driver can come 15 minutes before your scheduled pick up
time due to traffic, construction, cancellations, etc. The driver will wait
only 5 minutes from the time of arrival to board the Dial-A-Ride. If you do not
ride it will count as a "no-show".
- The Dial-A-Ride can also be up to 15 minutes late from your
scheduled pick up time, again from traffic, construction, wheelchair pickups,
etc. Keep this in mind when scheduling a ride.
PERSONAL CARE ATTENDANT:
- Dial-A-Ride service is a curb-to-curb shared-ride service
provided through advance reservations.
- A Personal Care Attendant (PCA) may accompany a passenger to
provide assistance to the individual when needed. The PCA rides free and must
board and de-board at the same location as the passenger. The passenger is only
allowed one PCA.
- Inform the office if a PCA will be traveling with you when
making a reservation.
- Companions are allowed to accompany the passenger on a space
available basis. Companions pay the same fare as the passenger and must board
and de-board at the same location as the passenger. A PCA is not considered a
companion. The passenger can have a companion along with a PCA.
- Please inform the office when making a reservation if a
companion will be traveling with you.
- If you have an oversized mobility aid, transportation may or
may not be available.
- The lift has a maximum weight of 600 lbs including the
- To ensure the safety of our passengers, we recommend
wheelchairs, power chairs, scooters, and other motorized equipment be fitted
with working brakes. We also recommend motorized wheelchairs, scooters, and
other motorized equipment be turned off while on board the lift. Wheelchairs,
power chairs, scooters, and other equipment will be secured in the bus with tie
downs. (If the equipment cannot be tied down, service will not be refused)
- Drivers are not allowed to operate your motorized wheelchair,
power chair, scooter, or other motorized equipment.
- Walkers must be folded up and placed in front of the passenger
while in the seat. No equipment may block the main aisle for safety reasons.
CHANGES TO SCHEDULE INTINERARY:
- Carry-on items are allowed so long they do not block the
aisle. They must be able to fit between you and the seat in front of you.
- Groceries and other packages should be limited to only those
you and/or your companion can safely carry at one time. No packages may block
the main aisle or occupy a seat from another passenger.
- Drivers are not responsible for making changes to your
itinerary. You must call the office
to arrange new trips, change your destination, or cancel travel plans.
Failure to comply will result in a
- If you must cancel your trip, you must call the office at
least one hour prior to your scheduled pick-up time.
- A No-show is acquired when you are not present at the address
where you requested; not ready to leave within the 5 minute wait time after the
drivers arrives for your pickup within the 30-minute window; and cancellations
made less than one hour before your scheduled pick-up time. Please read our
- Anyone who incurs four (4) no-shows in a 30-day period (or six
(6) for subscription rides of 6 or more per week), may be suspended from riding
the Dial-A-Ride for fourteen (14) days or longer. No-shows suspension is by a
case to case basis. You have a right to appeal a suspension. Contact our office
for our Appeals Policy and form.
- If you need to transport your pet, a commercial carrier is
required, unless it's a service animal.
- A service animal is any animal which provides a task to the
passenger. A comfort/therapy animal is not considered a service animal.
- If you need to ride to the same place at the same time at
least once a week you can request a subscription ride. Subscriptions rides are
first come-first serve with ADA preference for all rides.
- A subscription ride can be bumped if the holder is not ADA
Certified and an ADA Certified passenger/rider requests that time. If this
happens you will be contacted no less than the day before your intended
- Once the subscription ride is set up, you do not have to call
to request the ride each week, it will be automatically scheduled.
- You must call to cancel the trip if you do not want the ride.
When calling state which ride or rides you want canceled. All other
subscription rides will not be canceled unless so requested.
- All subscription rides will be automatically canceled on the
following holidays since Pacific Transit does not operate on these days:
New Years Day Labor Day Memorial Day Thanksgiving Day July 4th-Independence
Day Christmas Day
On all other Holidays, Pacific Transit is still
operating, so the passenger/rider must call to cancel his/her ride if you do
not want to travel on that particular holiday.
If you have any questions regarding Dial-A-Ride Service
call: 360-875-9418 or 360- 642-9418.
- Assisting passengers on or off the wheelchair lift.
- Securing your wheelchair, power chair, scooter, or other
motorized equipment to the van
- Fastening the vehicles seatbelt when in a wheelchair, scooter
or other motorized equipment.
- Collecting fares.
- Contacting 911 in case of an emergency on the vehicle.
Service Adopted 5-1998