Comment/Complaint Process and Form
Pacific Transit System shall seeks to continuously improve its service by encouraging comments/complaints from our riders, employees and members of the community at large.
Lost and Found
Items left on buses or in shelters will be turned into the Lost and Found Box. With the exception of perishable items, items will be retained for three (3) months. After three (3) months items will be discarded in an appropriate manner.
[Lost and Found Policy]
Standards of Conduct through Exclusion Policy
Prohibited rider conduct on the bus is explained. Such behavior as outlined in the policy may lead to suspension from bus service.
Complaint. Pacific Transit ensures that no person shall be discriminated on the grounds of race, color, or national origin as stated in the Title VI of the Civil Rights Act of 1964. Any person who feels they have been discriminated against may file a complaint.
[Title VI Policy and Form]
Download our ADA policy by clicking here.
Reasonable Modifications Policy
Download our Reasonable Modifications Policy here.
Dial-A-Ride No Show Policy
Download Pacific Transit's No Show Policy here.
Dial-A-Ride Service Policy
Download the Dial-A-Ride Service policy by clicking here.
ADA/No-Show/Reasonable Appeal Process
Download Pacific Transit's Appeal Process here.