Dial-A-Ride
Curb-to-curb shared ride service
How does it work?
Dial-A-Ride is a curb-to-curb shared ride service provided through advance reservations. This service supplies rides to medical appointments, grocery stores, visiting friends, or anywhere in our Dial-A-Ride service area. To book, simply call to make your reservation, using the instructions below.
Dial-A-Ride is available to the general public and does not require ADA eligibility certification. The service provides flexible, shared transportation throughout Pacific County and is offered on a space-available basis.
What does it cost?
Dial-A-Ride Fare is currently free. Please stay tuned for more details.
Base Fare
$3.00
Per Mile
$0.30
How to Qualify
ADA certified / disabled.
Be a senior 65 years or older.
Individual case by case enhanced service will be provided to disabled/ADA and seniors when needed.
ADA Certified passengers have first priority over non-ADA Dial-A-Ride reservations. They can bump a non-ADA passenger’s reserved pick-up time, up to the day before of travel. The bumped passenger will be notified of the change no less than the day before of their reserved time.
Reserving a ride
Reservations are required to be made at least one day before the passenger plans to travel. No same-day scheduling. Reservations can be made up to 14 days in advance.
The Driver will wait only 5 minutes starting from time of arrival. If you do not ride, it will count as a “no show.”
**PLEASE NOTE**
ADA Certified passengers (Pacific Paratransit) have first priority over non-ADA Dial-A-Ride reservations. Non-ADA riders may be bumped in order to accommodate disabled passengers. Drivers will notify bumped passengers no less than the day prior to their reserved ride.
Make a reservation
Tips for scheduling
- Have ready the date and time you would like to travel. If you have an appointment, be sure to provide the time to the scheduler.
- Remember to schedule your return trip and specify what time you’d like to return.
- The earlier you call and the more flexible you are, the more success we will have in fulfilling your trip request.
Cancellation of Reserved Rides
If you must cancel your trip, you must call the office no later than one hour prior to your scheduled pick-up time.
Intermittent Stops
ADA Paratransit Services
Previously, Pacific Transit often provided Dial-a-Ride and ADA transportation throughout a much broader geographic area, including destinations outside the ADA-required service area. As part of Pacific Transit’s ADA Corrective Action Plan dated April 30, 2026, the agency has separated these services to ensure ADA riders receive the protections and service standards guaranteed under federal law.
Although both services use accessible vehicles and may look similar, they serve different purposes.
Pacific Paratransit is a federally required ADA service for certified riders with disabilities. Trips are protected by ADA regulations regarding eligibility, scheduling, service hours, reasonable modifications, and trip prioritization. To learn more, please visit the Pacific Paratransit webpage: https://pacifictransit.org/pacific-paratransit/
Pacific Go (Dial-A-Ride) is Pacific Transit’s flexible public Dial-a-Ride program available to everyone. Because it is a general public service, scheduling and availability are based on vehicle and driver capacity, and trips are scheduled on a first-come, first-served basis after ADA transportation needs have been accommodated.